Clearing Support Officer

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Position Title: Clearing Support Officer

Job Description:

• Responsible for the day-to-day operations relative to capturing of Customer Signature Cards (CSCs), encoding pertinent account information; exporting the files for approval, approval of signature images thru Mosaic-SVS, uploading of approved exported files to Signature Management System, Supervises the day-to-day operations of Statement Rendition Section.  Ensures that all un-submitted and rejected CSCs are monitored and coordinated with Branches, AAOs, AHs, and RHs. Ensures accurate and timely processing and dispatch of statement of accounts and other printed documents/letters.  Responsible for the development and maintenance of simple application programs and related facilities following approved client specifications and company standards. Ensure on time and accurate delivery of data and business processes required from Clearing Support Department (e.g., data for host applications for batch processing, images and index data to the Bank’s document management system (DMS) for online image viewing of the business units, generation and distribution of reports to business units, etc.). Responsible in the proper care and maintenance of all machines and computers in coordination with the service providers including maintenance of adequate supplies needed to carry out assigned task effectively.  Oversees and monitors activity/assignment of Clearing Support Assistant.

Specific Duties and Responsibilities:

• Supervises receiving and acknowledgement of Customer Signature Cards (CSCs) from branches.
• Ensures the checking of CSCs for any technicality or exception (clear, readable, and free from any technicality for approval) to be communicated to branches, AAO, AHs on the same day of receipt of the email
• Assists the branches on the various SVS processes and the problems they have encountered.
• Ensures timely processing of CSC capturing, indexing, import and export files from and to SMS server
• Assures that all rejected CSCs are properly accounted. Approved savings, current accounts and CBG accounts will be retained for safekeeping to BOCD-RMD.
• Monitors branches who haven’t submitted CSCs after account opening and file maintenance (updating)
• Reviews the weekly reports and make the necessary follow-up to branches on pending CSC submission.
• Ensures to monitor the daily and weekly back-up of the signature image database.  
• Ensures to monitor the weekly cleanup of the database (purging of account closed).
• Monitors all emails regarding failed file maintenance/update of accounts reported by all MBTC branches.
• Keys-in manually all account numbers for file maintenance/update for proper tagging of accounts in the central server (CSVS).
• Ensures proper upkeep and confidentiality of honored checks and Bank Statement
• Monitors the processing and dispatch of Bank Statement and other printed documents/letters within the prescribed period.
• Aids branches /other units in resolving Statement Rendition problems.
• Coordinates with branches regarding discrepancies noted in Statement of Account
• Coordinates with respective concerned units the costs, enhancements, formulation and implementation of projects.
• Ensures 100% performance of software and hardware through constant coordination with Information Technology Group and other external service providers
• Ensure timely printing and dispatch of Investment Notices, Thank you Letters, Dormancy Notices, Customer Information Update Notices
• Ensures checking and reconciliation of Return to Sender (RTS)
• Ensures timely backup of Statement of Account converted to PDF format by ITG.
• Ensures timely accreditation of Service Providers/Suppliers/vendors.
• Ensures Master Service Agreement and Statement of Work are updated as needed
• Develops simple programs via MS Excel to support the requirements documented in the approved technical design documents
• Performs problem-fixing tasks on production systems under the guidance of application managers.
• Recommends optimum solutions for systems required by the business units
• Reviews the daily operations schedule and any requested special processing
• Monitors the operations throughput and compliance to agreed SLA
• Monitors hardware, software and infrastructure performance to ensure timely delivery of hand-off data/image files
• Monitors on-line network and report problems encountered
• Investigates possible causes of prolonged processing due to work load balancing, hardware, software and network performance degradation, possible causes of failed data transmission to host, etc.
• Addresses production problems in coordination with applications and technical support
• Addresses pending processing and/or data transmission
• Maintains logs of operations activities and production problems
• Ensures timely delivery of reports to the business units
• Ensures timely uploading/downloading of hand-off files for processing
• Ensures proper handling of information to ensure that bank data is protected from loss or misuse
• Supports and coordinates actual and simulated disaster recovery activities (BCP activities) covering all departments
• Recommends improvements in the processing of transactions by Support Services to provide better services to business units
• Acts as the Shift Supervisor when Shift Supervisors are not available
• Ensures timely and complete endorsement of files for safekeeping to BOCD-RMD.
• Supervises closely the team of Operations Support to ensure its efficient and effective operations, adherence to establish control and procedures, and compliance to agreed SLAs.

Other Details:

Rank: Officer

Unit: Enterprise Services Sector / Operations Group / Check Clearing and Settlements Division 

Location: Metrobank Center, Bonifacio Gobal City Taguig