Collections Quality Control Specialist 1

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Position Title: Collections Quality Control Specialist

Job Summary: 

The Quality Control Specialist is responsible for conducting various Day-2 review activities for Collections and ensuring that all errors are reported on time for prompt resolution. He/She shall assist in performing internal audit in the department, including collection agencies, and assist in the implementation of different QC test procedures.

Role Exposure:

• Learn about conducting quality control tests for Collections Department
• Improve your strategic thinking through recommended effective strategies which will improve quality, accuracy, lower operational cost, service improvement and customer satisfaction
• Provide inputs to annual business review of collections agencies

Qualifications:

• Bachelor's degree graduate; preferably graduate of business course
• At least 2 years of experience in collections; preferably handling self-assessment tests or quality assurance and training
• Preferably with experience as a collector
• Proficient in Microsoft applications 

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark Pasay