Collections Quality Control Specialist 1

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Position Title: Collections Quality Control Specialist

 

Job Summary: 

The Quality Control Specialist is responsible for conducting various Day-2 review activities for Collections and ensuring that all errors are reported on time for prompt resolution. He/She shall assist in performing internal audit in the department, including collection agencies, and assist in the implementation of different QC test procedures.

 

Role Exposure:

  • Learn about conducting quality control tests for Collections Department
  • Improve your strategic thinking through recommended effective strategies which will improve quality, accuracy, lower operational cost, service improvement and customer satisfaction
  • Provide inputs to annual business review of collections agencies

 

Qualifications:

  • Bachelor's degree graduate; preferably graduate of business course
  • At least 2 years of experience in collections; preferably handling self-assessment tests or quality assurance and training
  • Preferably with experience as a collector
  • Proficient in Microsoft applications 

 

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark Pasay