Collections Quality Control Specialist 1
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Position Title: Collections Quality Control Specialist
Job Summary:
The Quality Control Specialist is responsible for conducting various Day-2 review activities for Collections and ensuring that all errors are reported on time for prompt resolution. He/She shall assist in performing internal audit in the department, including collection agencies, and assist in the implementation of different QC test procedures.
Role Exposure:
- Learn about conducting quality control tests for Collections Department
- Improve your strategic thinking through recommended effective strategies which will improve quality, accuracy, lower operational cost, service improvement and customer satisfaction
- Provide inputs to annual business review of collections agencies
Qualifications:
- Bachelor's degree graduate; preferably graduate of business course
- At least 2 years of experience in collections; preferably handling self-assessment tests or quality assurance and training
- Preferably with experience as a collector
- Proficient in Microsoft applications
Other Details:
Rank: Rank and File
Unit: Consumer Business Sector – Credit Operations Group
Location: Metropark Pasay