Collections Specialist (Debt Counsellor - Credit Cards)

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Role Exposure:

• Broaden one's knowledge in credit card operations
• Enhance one’s skills in customer handling, decision making, and negotiation
• Join a customer-oriented team of highly motivated individuals

Qualifications:

• Bachelor’s degree holder; graduate of business course
• At least 3-5 years of collections experience; preferably with experience working for a credit card company, bank, or collection agency
• Working knowledge of credit card collection systems, policies, and procedures is preferred
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Experience in handling inbound and customer service calls

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark, Pasay City