Collections Specialist 1

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Position Title: Collections Specialist

Job Summary:  

The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone or walk-in. The role is also in charge of  attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Role Exposure:

• Broaden one's knowledge in credit card operations
• Enhance one’s skills in customer handling, decision making, and negotiation
• Join a customer-oriented team  of highly motivated individuals

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course
• At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Working knowledge of collection systems and policies/procedures is an advantage
• Experience in handling inbound and customer service calls

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark, Pasay City