Collections Inbound Specialist


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Position Title: Collections Inbound Specialist


Job Summary:  

The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone or walk-in. The role is also in charge of  attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.


Role Exposure:

  • Broaden one's knowledge in credit card operations
  • Enhance one’s skills in customer handling, decision making, and negotiation
  • Join a customer-oriented team  of highly motivated individuals



  • Bachelor’s degree holder; preferably graduate of business course
  • At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Working knowledge of collection systems and policies/procedures is an advantage
  • Experience in handling inbound and customer service calls



Other Details:

Rank: Rank and File

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark, Pasay City