Collections Specialist

 

Be #InGoodHands with Metrobank

 

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. 

 

With Metrobank, a meaningful life is within your reach!

 

 

Position Title: Collections Specialist

 

Job Summary:  

The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone or walk-in. The role is also in charge of  attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

 

Role Exposure:

  • Broaden one's knowledge in credit card operations
  • Enhance one’s skills in customer handling, decision making, and negotiation
  • Join a customer-oriented team  of highly motivated individuals

 

Qualifications:

  • Bachelor’s degree holder; preferably graduate of business course
  • At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Working knowledge of collection systems and policies/procedures is an advantage
  • Experience in handling inbound and customer service calls

 

 

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark, Pasay City