Collections and Recoveries Division - Job Openings
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Senior Officer Level Roles
Position Title: Head, Secured Collections
Manage and supervise the Recoveries Managers and ensure that agencies’ targets are met as well as to control balances and delinquency of the of non-written-off accounts.
Provide appropriate strategies to drive and sustain improvement and to achieve collection goals by maintaining flows within desired parameters.
Ensure adherence to the existing Collection policies and procedures as well as provisions promulgated by other regulatory bodies
Position Title: Head, Collection Support Department
The jobholder's primary objective is to ensure efficiency and effectiveness by providing timely & accurate intelligence and analyses of collections and recoveries performance. Additionally, to ensure efficient operations of the department by overseeing all systems and software of the department involving databases and reportorial requirements, by directing adherence/compliance to the policies, mandatory instructions and regulatory guidelines, and by managing support functions including vendor management of some admin functions. Ensures that strategies are monitored by driving the MIS team to assist in controlling credit losses and maximize collections and recoveries.
Position Title: Head, Secured Collections Operations
In charge of the Home and Car Loan Collections and participates in policy and strategy formulation, overseeing implementation, monitoring results and recommending changes as appropriate. Tasked to ensure efficient operations of collection activities with the main objective of controlling delinquency and minimizing credit losses through planning and implementing collection strategies and process. Ensures adherence to the existing Collection policies and procedures as well as provisions promulgated by other regulatory bodies.
Junior Officer Level Roles
Position Title: Head, Backend Collections
Manage and supervise the Recoveries Managers and ensure that agencies’ targets are met as well as to control balances and delinquency of the of non-written-off accounts.
Provide appropriate strategies to drive and sustain improvement and to achieve collection goals by maintaining flows within desired parameters.
Ensure adherence to the existing Collection policies and procedures as well as provisions promulgated by other regulatory bodies
Position Title: Collections MIS Officer
The role is responsible for providing assistance in developing, consolidating, and monitoring the collection team's daily and monthly MIS reports. The role is also in charge of conducting studies and portfolio analysis, and recommending actions to mitigate risks and control credit losses. The role is also the point person for MIS related user acceptance testing (UAT).
Position Title: Collections Officer (Credit Cards)
The role is responsible for maximizing the performance of the Overlimit, Front-End, and Skips Collections team by effectively meeting all call quotas and increasing the company's overall performance and profits through efficient collection strategies and programs. The role is also in charge of monitoring the performance of external skip tracking service providers, including account endorsements.
Position Title: Collection Debt Counselor
The role is responsible for the timely and efficient resolution and facilitation of collection related concerns through outbound calls for past due credit cards, personal, home, and auto loans. The role is also responsible for attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.
Position Title: Collections Back-Office Officer
The jobholder's primary function is to ensure that the back-office requirements of the calling group are provided for and that all instructions and guidelines are properly observed and handled within the given time frame.
Rank and File Level Role
Position Title: Special Accounts Associate
Responsible for the management and resolution of assigned delinquent MetroHome, MetroCar and CTS loan accounts. Closely coordinate with the booking branch and/or servicing CLBCs for the assigned delinquent loan accounts.