Contact Center Analyst

Be #InGoodHands with Metrobank


Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!


Position Title: Contact Center Analyst


Role Opportunities: 

  • Candidate will have the opportunity to exercise analytical and problem-solving skills
  • Deliver world class customer service
  • Expand network by collaborating with other teams


Job Summary:

  • Provide world class customer service over the phone
  • Respond to the different customer concerns and inquiries
  • Able to provide support to Contact Center Phone Banking Officers



  • Graduate of Business Course or related courses
  • Must have at least 1 year of banking related experience
  • Must have exceptional analytical skills
  • Must have exceptional verbal and written communication skills


Other Details:

  • Unit: Branch Banking Sector | Customer Engagement Group | Contact Center Division
  • Rank: Rank & File
  • Location: Metropark, Pasay