Contact Center Analyst
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach!
Position Title: Contact Center Analyst
Role Opportunities:
- Candidate will have the opportunity to exercise analytical and problem-solving skills
- Deliver world class customer service
- Expand network by collaborating with other teams
Job Summary:
- Provide world class customer service over the phone
- Respond to the different customer concerns and inquiries
- Able to provide support to Contact Center Phone Banking Officers
Qualifications:
- Graduate of Business Course or related courses
- Must have at least 1 year of banking related experience
- Must have exceptional analytical skills
- Must have exceptional verbal and written communication skills
Other Details:
- Unit: Branch Banking Sector | Customer Engagement Group | Contact Center Division
- Rank: Rank & File
- Location: Metropark, Pasay