NON-VOICE OPERATIONS OFFICER, EMAIL SECTION
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Position Title: Non-Voice Operations Officer
Job Summary: A Non-Voice Operations Officer is responsible to provide customer service by responding to inquiries, requests, and complaints of customers via the Customer Care email. They are tasked to respond and provide satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar, and other e-Banking related transactions. Additionally, escalates critical complaints to the Case Management Division (CMD) for proper handling, investigation, and resolution.
Qualifications:
- Must have exceptional verbal and written communication skills
- Experience in Customer Service, Contact Center, or related field is a plus
- Must have strong problem-solving and exceptional analytical skills
- Must have the ability to work collaboratively in a team-oriented environment
- Customer-focused with a commitment to deliver high quality service
- Ability to handle multiple tasks and prioritize effectively
- Candidates should be willing to work on shifting schedule (No Graveyard) and should be amenable to work on site 100%
Rank: Junior Officer
Unit: Consumer Business Sector – CBS Operations – Customer Engagement Division
Location: Metropark, Pasay