Non-Voice Operations Staff
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach!
Position Title: Non Voice Operations Staff
Role Opportunities:
- Sharpen your problem solving, customer service, and communication skills.
- Expand your network through frequent collaboration with different teams.
- Gain knowledge on the Bank’s various products and services.
Job Summary:
- Provides world-class customer service
- Responds to customer inquiries and requests made via e-mail and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions
- Ensures proper coordination of complaints with support units to provide resolution within the prescribed turn-around-time.
Qualifications:
- Bachelor’s Degree holder
- Excellent written and verbal English communication skills
- Experience in Customer Service or related field is an advantage
- Willing to work on a shifting schedule, weekends and holidays
Other Details:
- Unit: Branch Banking Sector | Customer Engagement Group | Contact Center Division
- Rank: Rank & File
- Location: Metropark, Pasay