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SPECIAL ACCOUNTS OFFICER

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

Position Title:  Special Accounts Officer

 

Specific duties and Responsibilities:

  • Monitors the performance of his/her assigned consumer loan portfolio, performing collection activities as needed.
  • Obtain client’s commitment to fully pay the unpaid amortization/ payment deficiency, or propose short-term repayment arrangements with clients that will eventually result in the full updating of account.
  • Conducts last ditch collection negotiations, securing payment commitment before legal action proceeds. Obtain information regarding the client’s present background/ financial condition/capacity to pay; then based on assessment, facilitate staggered settlement arrangement, voluntary surrender, account buyback, or SAMD/RASD/PSB endorsement, as applicable.  
  • Conducts oversight of SAA activities and ensures that assigned tasks are carried out expediently. 
  • Reviews Special Instruction Sheets (SIS), Statement of Accounts (SOAs), application of payments, and other similar memoranda prepared by SAA.
  • Prepares and presents IOL proposals requiring Management approval including but not limited to waiver of penalty charges, moratorium/loan amendment requests, withdrawal of accounts endorsed to Legal, etc., as applicable.
  • Prepares various internal reports, as may be needed to support the unit’s core collections functions.
  • Performs other related functions that may be assigned from time to time.

 

Qualitifications:

  • Bachelor’s degree holder; preferably graduate of business course

  •  Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes and systems are preferable. Knowledge in automated dialer system and vendor management are highly advantageous.
  • At least 2 years experience in collections, preferably from a credit card company or bank
  • Willing to report onsite 100%

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:  Pasay City

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