Special Accounts Associate (Home and Auto Loans)

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Job Description:

The jobholder will be responsible for the management and resolution of assigned delinquent MetroHome, MetroCar and CTS loan accounts. Closely coordinate with the booking branch and/or servicing CLBCs for the assigned delinquent loan accounts.

• Assists the Special Accounts Officer (SAO) in the gathering and preparation of documents (i.e. payment ledgers, statement of accounts, etc.) necessary when endorsing an account to SAMD or RLD.
• Provide computation of amount due to the front-end collection unit, as requested.
• Prepare Special Instruction Sheet (SIS) upon confirmation of payment.
• Prepares Statement of Accounts (SOAs) for defaulting consumer loan accounts, as well as accounts endorsed to RLD for foreclosure.
• Prepares individual collection monitoring report or other similar reports, as may be required.

Qualifications:

• Must have strong written and verbal communication skills
• At least 1 year collections experience
• Loan documentation, remedial or loans operations background is an advantage