CBS - CS SPECIALIST (CORRESPONDENCE)
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: CBS - CS Specialist (Correspondence)
Job Summary:
- Responding and attending to correspondences or requests of cardholders sent via e-mail, chat, social media posts, and other internal applications. Also responsible in fulfilling, processing, or resolving requests contained therein within set standards while providing feedback in a timely manner.
- Provide quality service to Metrobank and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, concerns made via call, email, and other correspondences.
Qualifications:
- Bachelor’s degree from a college/university
- At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply
- Excellent Oral and Written Communication Skills
- Proficient in the following Microsoft applications: Word, Excel and PowerPoint
- Target-driven and Customer-oriented
- Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays)
Others:
Rank: Rank & File
Unit: Consumer Business Sector / CBS - Operations Group / Customer Service Department
Location: Makati / Ortigas