SERVICE LEVEL MANAGER

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

Position Title: Service Level Manager

 

Job Summary:

  • In-charge of the overall service level agreement and application roadmap with the business
  • Ensures that the client units are satisfied with the quality and level of service provided
  • Plans the application roadmap and prepares the system decommissioning plan of applications with the business units and different IT delivery units
  • Works with the account managers and business units in ensuring that the IT business needs are met

 

Role Exposure:

  • Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teams
  • Improve your communication and creative thinking skills thru interaction with the different business units/departments to be able to come up with the service level agreements  and application roadmaps
  • Enhance your analytical and problem-solving skills by assessing and resolving technical issues

 

Qualifications:

  • With at least 3 years experience in operational support and establishing service management frameworks delivering improvements & innovation
  • Collaborative individual with experience working with various groups
  • Able to communicate effectively with internal and client stakeholders
  • Good interpersonal, communication & presentation skills

 

Other Details:

Rank: Junior Officer

Unit: Information Technology Group / Service Level Management Department

Office Location: Metrobank Center, BGC