Account Service Manager
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Account Service Manager
Job Summary:
- In-charge of the overall service level agreement and application roadmap with the business
- Ensures that the client units are satisfied with the quality and level of service provided
- Plans the application roadmap and prepares the system decommissioning plan of applications with the business units and different IT delivery units
- Works with the account managers and business units in ensuring that the IT business needs are met
Role Exposure:
- Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teams
- Improve your communication and creative thinking skills thru interaction with the different business units/departments to be able to come up with the service level agreements and application roadmaps
- Enhance your analytical and problem-solving skills by assessing and resolving technical issues
Qualifications:
- With at least 3 years experience in operational support and establishing service management frameworks delivering improvements & innovation
- ITIL V3/V4 Trained/Certified
- Service Management Framework and Service Reporting Knowledge
- Collaborative individual with experience working with various groups
- Able to communicate effectively with internal and client stakeholders
- Good interpersonal, communication & presentation skills
Other Details:
Rank: Junior Officer
Unit: Information Technology Group / Service Level Management Department
Office Location: Metrobank Center, BGC
Position Title: Account Service Manager
Job Summary:
- In-charge of the overall service level agreement and application roadmap with the business
- Ensures that the client units are satisfied with the quality and level of service provided
- Plans the application roadmap and prepares the system decommissioning plan of applications with the business units and different IT delivery units
- Works with the account managers and business units in ensuring that the IT business needs are met
Role Exposure:
- Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teams
- Improve your communication and creative thinking skills thru interaction with the different business units/departments to be able to come up with the service level agreements and application roadmaps
- Enhance your analytical and problem-solving skills by assessing and resolving technical issues
Qualifications:
- With at least 3 years experience in operational support and establishing service management frameworks delivering improvements & innovation
- ITIL V3/V4 Trained/Certified
- Service Management Framework and Service Reporting Knowledge
- Collaborative individual with experience working with various groups
- Able to communicate effectively with internal and client stakeholders
- Good interpersonal, communication & presentation skills
Other Details:
Rank: Junior Officer
Unit: Information Technology Group / Account Services Management Department
Office Location: Metrobank Center, BGC