Automation and Innovation Specialist

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Position Title:  Automation & Innovation Specialist

Job Summary

• Responsible for handling administrative requirements that may arise from project engagements, extra-curricular activities and records creation, maintenance of the department

Specific Duties & Responsibilities

• Facilitate IT-related requests such as but not limited to the following:
  • Creation/Monitoring of ITSP ticket/s to support RPA automation initiatives.
  • Creation/Monitoring of eRSA ticket/s to support RPA automation initiatives.
  • Creation/Monitoring of FFE and other supplies request for both IT and Non-IT related request.
  • Initiates regular inventory of IT and Non-IT equipment
• Automation Helpdesk
  • Coordinates with the business units for the approval of RPA documents such as but not limited to the following:
  • User Story Document (USD)
  • Solution Design Document (SDD)
  • User Acceptance Testing Document (UAT)
  • Safe keeps all RPA documentation
  • Coordinates with the business units for the approval of RPA documents such as but not limited to the following:
  • Safe keeps all RPA documentation
  • Provides first level assistance to users in understanding, navigating and utilizing automation as well as reporting of issues/problems encountered to RPA Team.
  • Coordinates with the business unit on the completion of the UAT in order to create and release timely status updates.
  • Coordinate with the RPA Team on the completion of the automation development in order to create and release timely status updates.
  • Performs other related functions that may be assigned from time to time

Other Details:

Rank: Rank & File

Unit: Enterprise Services Sector / Operations Group / Strategy Management & Support Division / Automations & Innovations Department

Location: Metrobank Center, Bonifacio Gobal City Taguig