Deputy Head, IT Management Division

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Position Title: Deputy Head, IT Management Division

Job Summary:
 

• Directs the overall support activities of the group on assets and inventory; budget and expenses; service reporting and relevant metrics; trainings and resource management
• Responsible for the formulation of policies and procedures and in the administration of quality assurance and improvement program of ITG; and to track ITG-related audit and regulator issues for its timely resolution

Role Exposure:
 

• Accountable for the overall delivery of service support department and process excellence department in ITG including but not limited to the following:
  • IT Budget and Expenses
  • Bank’s IT Assets
  • Staffing and Development of ITG resources
  • ITG Metrics and Performance
  • Policies and Standard Procedures
  • Audit and Compliance Items   
• Leads intra-divisional activities like personnel development, training, research, budget management, and policies review/improvement           
• Directs coordination, and evaluation of the division’s employees; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; namely, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Ensures compliance with internal and external policies, security and legal regulatory requirements as applicable. Supports audit exercises when needed
• Performs other related functions that may be assigned from time to time

Qualifications:
 

• Bachelor’s Degree in Computer Science / Information Technology and/or equivalent
• Has at least 10 years’ experience in people management
• Solid experience in process improvement / continuous improvement
   

Other Details:

Rank: Senior Officer

Unit: Enterprise Services Sector / Information Technology Group / IT Management Division

Location: Metrobank Center, BGC, Taguig City

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