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Deputy Head, Infrastructure Division

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Position Title: Deputy Head, Infrastructure Division


Job Summary:
 

  • Directs and controls all functions of the Infrastructure Division (ID) which includes the management and administration of enterprise-level components, i.e., servers, databases, networks, networked storage, and infrastructure applications, e.g., email, anti-virus, intrusion-protections, etc.
    • Such management is “cradle-to-grave”, i.e., ID will handle evaluation, selection, capacity planning, implementation, daily administration, performance tuning, sunsetting, and replacement
  • Responsible for ensuring the integrity, reliability and security of the infrastructure components
  • Responsible for ensuring that the infrastructure components under his responsibility, meet the tactical and strategic capacity and performance requirements of system owners and system custodians
  • Serves as part of ITG’s internal management committees and has significant involvement in planning and implementing strategic and tactical technology initiatives

Role Exposure:
 

  • Oversees activities of the ID Departments, i.e. evaluation, selection, capacity planning, implementation, daily administration, performance tuning, sunsetting, and replacement of enterprise-level infrastructure
  • Plans, manages and controls all the system/database/network administration activities of the division
  • Sets divisional goals, and monitors the achievement of such. Defines processes and encourages best-practices that facilitate the achievement of divisional goals
  • Initiates and executes corrective actions in situations where the goals are not being achieved
  • Manages the ID workload and priorities to optimally assign and distribute to ID resources, aligning technical priorities with business priorities
  • Leads the tactical and strategic planning for enterprise-level infrastructure based on business plans. Adopts and champions industry best-practices for cost-effective infrastructure, e.g. consolidation, standardization, virtualization, outsourcing, etc.
  • Manages the “health” of enterprise-level infrastructure thru updated vendor maintenance agreements, regular vendor preventive maintenance visits, appropriate protection facilities like anti-virus, intrusion prevention systems, firewalls and controlled network/server rooms where applicable
  • Manages the completeness of documentation for enterprise-level infrastructure configurations, and that such documentations are regularly updated and kept secure
  • Manages compliance to best-practice configuration management processes, ensuring sufficient control on changes, e.g. maker-checker functions
  • Prepares the fiscal year budget for the operations and projects of the Infrastructure Division based on business plans, and manages the expenses following the required guidelines, managing that these are within the set budget
  • Recommends technical standards for endpoint infrastructure (desktops and mobile devices) to the division head handling asset management, as such technical recommendations will ensure the optimal integration of endpoint infrastructure with central infrastructure
  • Plans and executes personnel training and development strategies for ID personnel, ensuring that ID personnel’s technical knowledge and skills are current.  Encourage cross-posting and intra-division knowledge transfers
  • Handles the performance management of the ID personnel; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; namely, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Plans and initiates the acquisition and implementation of automated system/database administration tools, optimizing the balance between manual and automated system/database/network administration
  • Performs other related functions that may be assigned from time to time

Qualifications:
 

  • Bachelor’s Degree in Computer Science / Information Technology and/or equivalent
  • Has more than 10 years of experience as Infrastructure Head or Deputy
  • Has deep experience with managing servers, VMWare virtualization, firewall management, database management, and firewall management
  • Has ability to present technical architecture to Senior Management and other non-IT Division Heads
  • With at least 5 years of experience working in a bank
  • Has led a team of more than 50 people doing BAU (business as usual) tasks like patching, monitoring, incident resolution, capacity management, and supporting project deliverables


Other Details:

Rank: Senior Officer

Unit: Enterprise Services Sector / Information Technology Group / Infrastructure Division

Location: Metropark, Pasay City

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