Fraud Investigation Officer
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Job Summary:
The Fraud Investigation Officer shall primarily be responsible for the timely investigation and resolution of customer fraud related disputes/complaints. He/She shall follow approved policies and guidelines when resolving a case. He/She is responsible to review all angles of the fraud case.
He/She shall ensure cases for investigation are closed within set turn-around time and escalate issues that would prevent such.
Specific Duties & Responsibilities
- Responsible for investigating fraud loss incidents to determine root causes and points of failure as well as to establish the validity of customer claims.
- Ensures that all fraud-related disputes are resolved within the prescribed turn-around-time and in compliance with the set policies and procedure.
- Analyzes complex financial and account records, bank records, databases and other sources to identify fraud or other instances of financial crime
- Obtains pertinent documents and testimonies from involved parties; conducts interview with suspects; submits a detailed report to FID and EFMD Head or other concerned units with relevant facts, root cause analysis and recommendations.
- Conducts a thorough assessment to identify any violations or deviations from bank policies and procedures.
- Create a detailed report highlighting instances of contributory negligence that played a role in the occurrence of fraudulent activities.
- Collaborates with internal and external parties to provide an effective resolution of customer complaints.
- Provides critical judgment when conducting investigation
- Render quality judgement in the review of cases for restitution.
- Recommends and implements process improvement to improve fraud detection, prevention and recovery
- Establishes good communication and working relationship with various business units, external parties/interchanges and other authorities for sharing of learnings and critical industry information
- Performs other duties/tasks as assigned
Job Qualifications:
- Bachelor’s Degree in Business Management/ Accounting/Economics/Finance/Criminology or other related fields
- Must have at least 1 year work experience of fraud investigation in the banking industry or at least 2 years in the non-banking industry.
- Must have working knowledge on Retail and/or Commercial banking products and/or branch operations.
- Must have good analytical skills
- Good Oral and written communication skills
- Knowledge in basic computer software applications specifically Microsoft Office Application (Word, Excel, Powerpoint, Outlook, Access)
- Must be willing to travel to do field work
- Must be willing to extend hours or report to work when required by the Business.
- Must be willing to be reachable/contactable 24x7 by phone and/or e-mail.
Other Details:
- Rank: Junior Officer
- Business Unit: Financial & Control Sector / Enterprise Fraud Management Division / Fraud Investigation Department
- Office Location: Metrobank Center, BGC