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Fraud Recover Officer

Be #InGoodHands with Metrobank

 

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. 

 

With Metrobank, a meaningful life is within your reach!

 

 

Position Title: Fraud Recover Officer

 

Role Exposure:

  • Develop an in-depth understanding on the fraud management in the banking and financial institution
  • Work on challenging and impactful projects that contribute to the Bank's growth and success
  • Participate in cross-functional teamwork, fostering collaboration and creativity, and receive personalized career coaching and mentoring to chart your professional growth path
  • Enjoy competitive perks and benefits that reward your hard work and dedication

 

Job Summary:

The Fraud Recovery Officer (FRO) shall assist the Fraud Recovery Department Head in managing fraud losses and maximizing the Bank’s recovery effort thru timely filing of chargebacks of fraud-related disputes/complaints in accordance with the Rules and Regulations of MasterCard or other regulatory bodies.

 

Specific Duties & Responsibilities

  • Validates cardholder’s fraud dispute claims.
  • Assigns appropriate chargeback reason code based on case analysis and the documents provided.
  • Processes Chargeback and invoice retrieval request.
  • Monitors all incoming representations from merchants.
  • Endorses  credit adjustment to client’s account for successful chargeback.
  • Coordinates with other units, BancNet, local banks, MasterCard, billers, merchants, etc. on fraud recovery related matters. 
  • Performs outbound calls to other banks, acquirers, government or law enforcement agencies for possible mousetrap operation.
  • Prepares and timely submits monthly reports.
  • Manages inquiries of other units pertaining to Mastercard Debit Chargeback
  • Responds in a timely and professional manner to all, inquiries and request in connection with fraud dispute/complaint of a customer
  • The FRO shall participate in fraud-related technologies that may require collaboration with other business units and stakeholders to support eFMD technology requirements
  • Performs other duties as assigned

 

Job Qualifications:

  • Graduate of Business course or related courses
  • Must have knowledge with Banking products and services
  • Experience with Fraud processes is a plus
  • Should be familiar with Visa/MasterCard chargeback and recovery process especially on fraud cases.
  • Good organizational and communication
  • Must have good analytical skills
  • Must be willing to extend hours or report to work when required by the Business.

 

Other Details:

  • Rank: Junior Officer
  • Business Unit: FCS / Enterprise Fraud Management Division
  • Office Location: Metrobank Center, BGC

 

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