Fraud Recovery Officer
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Position Title: Fraud Recover Officer
Role Exposure:
- Develop an in-depth understanding on the fraud management in the banking and financial institution
- Work on challenging and impactful projects that contribute to the Bank's growth and success
- Participate in cross-functional teamwork, fostering collaboration and creativity, and receive personalized career coaching and mentoring to chart your professional growth path
- Enjoy competitive perks and benefits that reward your hard work and dedication
Job Summary:
The Fraud Recovery Officer (FRO) shall assist the Fraud Recovery Department Head in managing fraud losses and maximizing the Bank’s recovery effort thru timely filing of chargebacks of fraud-related disputes/complaints in accordance with the Rules and Regulations of MasterCard or other regulatory bodies.
Specific Duties & Responsibilities
- Validates cardholder’s fraud dispute claims.
- Assigns appropriate chargeback reason code based on case analysis and the documents provided.
- Processes Chargeback and invoice retrieval request.
- Monitors all incoming representations from merchants.
- Endorses credit adjustment to client’s account for successful chargeback.
- Coordinates with other units, BancNet, local banks, MasterCard, billers, merchants, etc. on fraud recovery related matters.
- Performs outbound calls to other banks, acquirers, government or law enforcement agencies for possible mousetrap operation.
- Prepares and timely submits monthly reports.
- Manages inquiries of other units pertaining to Mastercard Debit Chargeback.
- Responds in a timely and professional manner to all, inquiries and request in connection with fraud dispute/complaint of a customer.
- Performs other duties as assigned.
Job Qualifications:
- Graduate of Business course or related courses
- Must have knowledge with Banking products and services
- Experience with Fraud processes is a plus
- Should be familiar with Visa/MasterCard chargeback and recovery process especially on fraud cases.
- Good organizational and communication
- Must have good analytical skills
- Must be willing to extend hours or report to work when required by the Business.
Other Details:
- Rank: Junior Officer
- Business Unit: Operations Control Group / Fraud Management Division
- Office Location: Metrobank Center, BGC