HEAD, DIGITAL CHANNELS SECTION
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Position Title: Head, Digital Channel Section
Job Summary: Works under the general direction & supervision of the Department Head.
Role Exposure: Manages the section’s personnel focusing on the support and maintenance of application in Production that have been transitioned from other IT Delivery units; from time to time, develop key initiatives that enhance application stability, or customer experience or improve business unit’s operational efficiency.
- Initiates and fosters effective liaisons with other ITG sections and departments.
- Manage section personnel focused on production support and maintenance of applications
- Lead initiatives to enhance application stability and customer experience
- Drive improvements in operational efficiency for business units
- Role involves managing a team that handles on-call and overtime duties for production support
- Equivalent roles outside Metrobank: L2 Support Head or Team Lead
Qualifications:
Hard Skills:
- Proficiency in programming languages: C#, Java, JavaScript, Python
- Strong background in database management
- Familiarity with software development methodologies
- Project management experience
Soft Skills:
- Strong communication and leadership abilities
- Problem-solving mindset Adaptability to dynamic environments
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