Head, After-Sales Fulfillment Department

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Position Title: Head, After-Sales Fulfillment Department

Job Summary:

This position is responsible for managing a team in attending to all consumer lending customers’ post-booking needs and ensuring that necessary controls are set and being observed and operational risks are properly identified, reported and monitored in accordance with the regulatory and Bank policies.

Qualifications:

• College Graduate
• At least 5-7 years of managerial or senior managerial experience in consumer lending or financial services.
• Strong background in aftersales, loan servicing, or fulfillment processes.
• Knowledge of consumer lending products, such as auto loans, or home equity loans.
• Proficiency in data analysis and using analytics to drive decisions and improvements.

Other Details:
Rank: Senior Officer
Unit: Consumer Business Sector/ CBS Operations Group/ Consumer Lending Operations Division
Location: 100% Onsite - The Shops, BGC, Taguig