Head, Growth, Payments and Usage
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Position Title: Head, Growth, Payments and Usage
Job Summary:
Responsible for the planning, development, execution, marketing and growth of assigned products. Defines the product vision; works closely with IT, sales, marketing and control units to ensure that revenue and customer satisfaction are met while meeting regulatory requirements and addressing identified risks. Oversees Cards Head, Payments Head, and/or Product Assistant.
Specific Duties & Responsibilities
- Manages the Bank’s cards and payments products (debit, prepaid cards, and retail payments services including but not limited to Instapay, EasyLink, Cash Pick Up via Mobile, Remit-to-Account, and Collect Anywhere), including products’ profitability and value propositions. Defines product strategies and roadmap of these assigned products.
- Oversees performance of cards and payments products assigned and reports to different committees (SMC, ITGC, CGCOM, etc)
- Recommends the nature and scope of present and future product lines by preparing, reviewing and endorsing Product Concepts and Designs, Product Proposals, Service Descriptions and Business Cases for approval.
- Endorses Request for Service Changes (RSC), if project requires system enhancement/development, and coordinate with ITG on the requirements and timelines.
- Reviews and endorses other required documentation (i.e., Maintenance Forms, RSC Responses, etc.)
- Works closely with Risks, Accounting, Legal and Compliance regarding agreements, documentation requirements and processes.
- Ensures BSP and other regulatory and internal requirements are met
- Reviews and customizes agreements depending on the party/ies.
- Liaises with BSD on policy-related requirements and securing committee approvals.
- Coordinates with external parties on product development requirements, if necessary. Manages relationship with schems and clearing houses (Mastercard, Visa, BancNet, etc)
- Determines product pricing by utilizing market research data, reviewing production and sales costs, and anticipating volume/ count targets.
- Works with distribution channels to ensure product success and market growth. Conducts product training to frontliners and other support units.
- Prepares report on competitive information and market trends.
- Drives product launches in coordination with Marketing.
- Conceptualizes promotional campaigns to help achieve business goals. Defines product marketing communication objectives.
- Works with Marketing on the conceptualization and implementation of communication plans, which include collaterals, PR materials, and events. Ensures that communication materials are updated.
- Oversees performance and deliverables of assigned Product Managers
- Performs other related functions that may be assigned from time to time.
Other Details:
Unit: Consumer Business Sector/ Retail Deposits and Payment Products Division
Office Location: The Shops, BGC, Taguig