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PRODUCT SUPPORT OFFICER

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

Position Title:  Product Support Officer

 

Job Summary

 

The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.

 

 

Specific Duties & Responsibilities

  • Oversees generation of regular reports and monitoring dashboards; analyzes the department’s performance vs plan
  • Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
  • Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns
  • Oversees budget development, management, and monitoring
    • Consolidates the OPEX / CAPEX budget for review before submission to FPAD
    • Monitors BUDCOM action items
    • Monitors Marketing budget for Products
  • Workplace Complaints Management & Tracking
  • Vendor Performance Review (VPRC) Checklist
  • Oversees monitoring of audit, compliance and fraud items                                                                                                                            
  • Budget development, management, and monitoring
    • Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD
    • Monitors BUDCOM action items & Marketing budget for Products
    • Monitors compliance to budget
  • Monitors audit, compliance and fraud items    

 

Other Details:

Rank: Junior Officer
Office Location: The Shops, BGC
Business Unit: CBS - Retail Deposits and Payment Products Division

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