Collections Officer (Consumer Banking) Virtual Career Fair

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Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Here are opportunities you can explore in Consumer Banking collections:

Position Title: Collections Officer

Job Summary:

The job holder supervises Midrange agents to ensure that all collections activities are conducted in accordance with performance and productivity standards and within guidelines. He/She participates in team planning for appropriate strategies to provide and sustain improvement and to achieve collection goals.

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course

• Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes and systems are preferable. Knowledge in automated dialer system and vendor management are highly advantageous.

• At least 2 years experience in collections, preferably from a credit card company or bank

• At least 1 year in a supervisory/managerial role

• Proficient MS Office computer skills, including Word, Excel, and PowerPoint. Project Management. Data Management and Analytics

Position Title: Recoveries Manager

Job summary:

The jobholder is tasked to manage and supervise the Recoveries Assistants and ensure that agencies’ targets are met. Provide analytics on strategies implemented or for possible implementation. Ensure that flow rates and lagged delinquencies of accounts which are 90 days and above past due are within desired parameters.  Oversee compliance and performance of all outside Manila-Luzon agencies through regular visitation. He/She will also be responsible for endorsing accounts to collection agencies based on collection rate, capacity and consistency of performance.

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course

• At least 3 years of collections experience in recoveries preferably from credit card company, bank or collection agencies

• At least 2 years people management experience preferably handling collection recoveries team

• Proficient in the following Microsoft applications: Word, Excel and PowerPoint

• Knowledge on collection system and policies/procedures is an advantage

Position Title: Collections MIS Officer

Job Summary:

The Collections MIS officer's primary function is to manage the production of regular and ad-hoc Management Information (MI) reports of collections. He/She should be able to conduct studies and portfolio analysis and recommend action to mitigate risk and control credit losses. He/She assists the Sr. Collections MIS Manager in projects and other MIS development.

Qualifications:

• Bachelor's degree holder; preferably graduate of Statistics, Mathematics or Computer Science

• At least 2 years experience in handling statistical reports from a financial institution particular in a credit card company or bank is an advantage.

• At least 2 years people management experience

• Knowledgeable in SAS programming

• Proficient in the following Microsoft applications: Word, Excel and Powerpoint

• Knowledge on collection system such as PRIME and Tallyman and policies/procedures is an advantage.

Position Title: Collections Systems Officer

Job Summary: The job holder provides support to the Sr. Collections Strategies and Business Performance Officer in the strategic and tactical management of the department’s various Collections systems (i.e. Collection Management System, Predictive Dialer System, Adeptra, etc.). He/she shall manage the operation and maintenance of all Collections systems activities and will be responsible for recommending, supporting, and implementing departmental initiatives. He or she will work with various internal and external units to ensure the effectiveness and efficiency of systems as outlined by each business unit while ensuring adherence to all compliance requirements. He or she will provide inputs, analysis with regard to collections queue management through the collections systems and will also participate in team planning for appropriate strategies to drive and sustain improvement and to achieve collection goals.

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course

• At least 2 years of collections experience from credit card company, bank or collection agencies

• At least 2 years people management experience preferably handling collection assistants

• Has good interpersonal skills and can work with various work groups within the organization 

• Must have a solid sense of customer-orientation. Experience in dealing with internal customers who have varying requirements and/or requests.

• Must have above average analytical skills with a keen sense for details.

• Experience in building collections strategies and capacity planning is a must. Preferably with background on project or UAT management or with strong exposure to projects.

• Strong working knowledge on MS Word, Excel, and PowerPoint; knowledge on IT programming (e.g. SQL, VB, Sybase, etc.), and other technology software is an advantage

• Experience in automated collection systems (e.g. Tallyman, Adeptra) and predictive dialer is an advantage.

Pre-registered candidates will receive an email for further details and official invite.