Service Support Officer

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!


Position Title: Service Support Officer


Role Exposure:

  • Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teams
  • Improve your communication and creative thinking skills thru interaction with the different business units/departments
  • Enhance your analytical and problem-solving skills by coming up with the service level agreements & other service reports


Job Summary:

  • • Assisting in the preparation of ITG’s service reports 
    • Establish relevant metrics for ITG’s performance tracking
    • Coordination with Learning and Development Division (LDD) in establishing ITG’s training roadmap and its execution
    • Covers staffing related tasks such as managing Onboarding and Offboarding of employees as well as fulfillment of open vacancy of the group in close coordination with the Human Resources Management Group



  • Strong organizational and reporting skills
  • Collaborative individual with experience working with various groups
  • Familiarity in Microsoft Office Applications


Other Details:

  • Rank: Junior Officer
  • Unit: Information Technology Group / Information Technology Management Division
  • Office Location: Metrobank Grand Hyatt, BGC Taguig