Account Service Manager (ITG)
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Position Title: Account Service Manager
Job Summary:
- In-charge of the overall service level agreement and application roadmap with the business
- Ensures that the client units are satisfied with the quality and level of service provided
- Plans the application roadmap and prepares the system decommissioning plan of applications with the business units and different IT delivery units
- Works with the account managers and business units in ensuring that the IT business needs are met
Role Exposure:
- Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teams
- Improve your communication and creative thinking skills thru interaction with the different business units/departments to be able to come up with the service level agreements and application roadmaps
- Enhance your analytical and problem-solving skills by assessing and resolving technical issues
Qualifications:
- With at least 3 years experience in operational support and establishing service management frameworks delivering improvements & innovation
- ITIL V3/V4 Trained/Certified
- Service Management Framework and Service Reporting Knowledge
- Collaborative individual with experience working with various groups
- Able to communicate effectively with internal and client stakeholders
- Good interpersonal, communication & presentation skills
Other Details:
Rank: Junior Officer
Unit: Information Technology Group / Service Level Management Department
Office Location: Metrobank Center, BGC